Terms & Conditions

Effective Date: March 2025

These Terms and Conditions (“Agreement”) govern your access to and use of the website and online e-shop (“Site”) of A&K Avraam Bros Trading Ltd, a company incorporated in Cyprus, with registration number HE342090, and trading under the name “A&K M2quare” (“we,” “us,” “our”). By accessing or using our Site to browse, purchase, or interact with our products and services, you agree to comply with these Terms and Conditions.

General Information

A&K Avraam Bros Trading Ltd is a company incorporated in Cyprus, and we operate our online e-shop under the name A&K M2quare.
The products available for purchase through our Site consist primarily of sanitary ware, with additional products to be added over time.
Our office is located at 241 Strovolos Avenue, 2048 Nicosia, Cyprus.

Acceptance of Terms

By accessing or using our Site, you confirm that you are at least 18 years old, have the legal capacity to enter into a contract under Cypriot law, and agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Site or make purchases through it.

Products and Pricing

Product descriptions, prices, and images on the Site are provided for informational purposes and are subject to change without notice.
All products are subject to availability. We reserve the right to withdraw any product from sale at any time without prior notice.
Prices for products are stated in euros (€) and exclude VAT unless stated otherwise. Shipping fees may apply and will be added at the time of checkout.

Orders and Order Processing

When you place an order, you make an offer to purchase the products in accordance with these Terms and Conditions.
After placing an order, you will receive an email confirmation acknowledging receipt of your order. This is not an acceptance of your offer. Acceptance of your order occurs when we dispatch the product(s) to you.
We reserve the right to refuse or cancel orders at our discretion, including but not limited to situations where the product is unavailable, or there is an error in the pricing or description.

Payment Terms

Payments can be made through various secure payment methods available on our Site, including credit/debit cards and other electronic payment platforms as specified at checkout.
All payment transactions are processed securely, and we do not store your payment details.
You agree to provide accurate and up-to-date payment information at the time of placing your order.
Payment must be received in full before products are dispatched.

Delivery

Delivery times vary based on the product and location. Estimated delivery times will be communicated to you at the time of purchase.
We will make every effort to dispatch your order promptly, but we cannot guarantee delivery dates.
Delivery charges will be calculated at checkout based on the delivery address and the size/weight of the order.
Risk of loss or damage to the products passes to you upon delivery.

Returns and Cancellations

Right of Return
You have the right to return most products within 7 days of receiving them, as long as they are unused, in their original packaging, and in a resalable condition
Process for Returns
To initiate a return, please contact us at info@akavraambros.com to request a return authorization. We will provide instructions on how to return the product
Exceptions to Returns
Returns are not accepted for products that are special orders, made-to-order, custom-designed, or if the product has been used or damaged after delivery
Refunds
Once we receive your returned product, we will process your refund within 14 days. Refunds will be made using the original payment method.
Cancellation of Orders
If you wish to cancel an order before it is dispatched, please contact us as soon as possible. If the order has already been dispatched, you will need to follow the return process outlined above.

Warranty

Our products are covered by a legal warranty in accordance with Cyprus law.
If you receive a faulty or defective product, please notify us immediately and not more than 7 days. We will arrange for a replacement or a refund, as applicable.
Our warranty does not cover damage caused by misuse, accidents, or natural wear and tear.

Limitation of Liability

To the fullest extent permitted by law, A&K Avraam Bros Trading Ltd shall not be liable for any indirect, special, incidental, or consequential damages arising out of your use of our Site or products.
Our liability in any case is limited to the value of the product purchased.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Cyprus.
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Cyprus.

Privacy and Data Protection

We value your privacy. Please refer to our Privacy Policy https://m2quare.com/privacy-policy/ for detailed information about how we collect, use, and protect your personal data.
By using our Site, you consent to our use of your personal information as described in our Privacy Policy.

Changes to the Terms and Conditions

We may update these Terms and Conditions from time to time, and any changes will be posted on this page. It is your responsibility to review these Terms periodically. By continuing to use the Site after changes are posted, you agree to be bound by the updated Terms.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:
Email: info@akavraambros.com
Phone: +357 22515300
Address: 241 Strovolos Avenue, 2048 Nicosia, Cyprus

By proceeding with a purchase, you agree to these Terms and Conditions. M2quare reserves the right to modify these terms at any time.